Application Development, Maintenance, and Support, Technology Upgrade, Migration, and Transformation; and Enterprise Resource Planning (ERP)

• Application Development is the development of new applications which may be mainframe, server, network-based, web-based or a combination and may require interfaces to existing applications.
• Application Maintenance and Support includes troubleshooting, modifying, maintaining, improving security, and enhancing legacy systems and applications which may be running in a production environment.
• Technology upgrade, migration, and transformation may be accomplished by converting/migrating legacy applications to new technology, either with or without new business functionality. It may also include introducing new technology into the enterprise and managing any changes as a result of the introduction.
• Transformation may include assessments of the current application portfolio, evaluation of the technology assets before beginning technology transformation and Business Case development for justification of an initiative. Part of the transformation journey may include planning, analysis, requirements development, proof of concept, deployment, implementation, integration, remediation, data migration, documentation, application programming and support services, and training support.
• Return on investment (ROI), benchmarks, and milestones may also be appropriate to include in a transformation initiative.
• Agile methodology MAY be considered if requesting agency defines the sprint schedule, methodology, and governance which defines the process of developing, communicating, implementing, monitoring, and approving the project phases. Additional areas within scope include the following:
  • Website content accessibility compliance;
  • Cloud transformation;
  • Digital transformation;
  • IT organizational transformation; and
  • User acceptance testing.
• ERP is an amalgamation of an organization’s information systems designed to automate and integrate a variety of functions, commonly referred to as “back office”, including financials, human resources and asset management. These systems are usually modularized and generally highly configurable. Business Process Reengineering (BPR), system or application changes, implementation, conversion services, and training are often included in an ERP initiative.

IT Assessments, Planning, Independent Verification and Validation (IV&V), and Market Research, Procurement Advisory, and Contract Implementation Services

• IT Assessments and Planning may include IT effectiveness, maturity, governance, and architecture. Strategic planning activities may include mission statement development, visioning and goals, objectives, and strategy development. Assessment of staff knowledge, skills and abilities, bandwidth, time and motion studies, and succession planning are included in this category. Strategic planning development and tactical planning may require the provisioning of actionable plans and roadmaps. Organization change management, enterprise architecture, cloud assessments, and network performance assessments are within scope as well.
• Also included in this category are the independent verification and validation procedures that are used together for in-depth analysis of a product, service, or system for compliance with requirements as well as the independent oversight of software (or systems) development life cycle (SDLC) processes and specifications.
• Market Research, Procurement Advisory, and Contract Implementation Services activities may include requirements gathering, facilitation activities, scoring criteria development, evaluation criteria development, negotiation guidance and assistance, and contract transition assistance.
  • Cost optimization including software license cost analysis;
  • Financial planning and pricing structures;
  • Market reviews/market research;
  • Market engagement;
  • Transition/implementation assistance; and
  • IT contract management assistance.

Warranty and Return Policies

iSphere provides IT staffing, consulting, and deliverables-based professional services. Because iSphere does not sell hardware, equipment, or other returnable physical products under the Texas DIR DBITS contract, traditional product return or exchange policies do not apply.

iSphere warrants that its services will be performed in a professional and workmanlike manner, by qualified personnel, and in accordance with the applicable DIR contract, purchase order, and Statement of Work. If services or deliverables do not materially conform to the agreed Statement of Work, iSphere will work with the customer in good faith to review and, where appropriate, correct or reperform the affected services as provided in the applicable contract documents.